Returns & Warranty – PARAJUMPERSCANADA.COM
At PARAJUMPERSCANADA.COM, we stand behind every extreme-weather parka we deliver. Designed for the harshest conditions, our parkas are built to perform—so you can shop with full confidence. If your parka doesn’t meet your expectations, our clear and customer-first return and warranty process ensures you’re protected every step of the way.
Returns Policy
- 30-Day Return Window – Return your parka within 30 days of delivery, no questions asked.
- Condition – Items must be unused, in original condition with all tags attached and packaging intact.
- Process – Initiate your return by contacting our support team with your order number and reason for return.
- Refunds – Approved returns will be refunded to your original payment method. Please note: return shipping costs are not covered unless the return is due to our error.
Warranty Coverage
Every parka from PARAJUMPERSCANADA.COM comes with a limited warranty, depending on the model and material specifications.
Our warranty covers:
- Defects in materials or workmanship from manufacturing
- Failure of stitching, fabric integrity, or print durability under normal use
Warranty does not cover:
- Normal wear and tear, such as fading, minor pilling, or surface abrasion
- Damage from misuse, accidents, or improper handling
- Issues resulting from alterations, repairs by unauthorized parties, or incorrect care
How to Claim
To begin a warranty claim, send us your proof of purchase, clear photos of the issue, and a detailed description of the defect.
Depending on the situation, we may offer:
- A replacement parka at no cost
- Repair guidance or support for minor defects
- Coordination with an authorized service provider near you
Need Assistance?
Our dedicated support team is available to help with returns, exchanges, or warranty claims. For immediate assistance, contact us at support@parajumperscanada.com or call +18444461234. Visit our Contact Us page anytime—our team is here to help, 2026-08-17 and beyond.